CurveMotion is a pioneering indoor interactive venue in Bury St Edmunds, Suffolk, offering activities for all the family including roller skating, soft play, mega slides, dedicated party facilities and a high quality bistro. These various transactions required an EPOS system that was versatile and fast acting. According to Tom Ogde, Chief Marketing Officer, Curve Motion,

“It’s imperative that we have fast tills that can handle different functions. A lot of different transactions go through our tills including admissions, catering items in our café, gift vouchers and event bookings for children’s parties.”

In an ever changing payment environment, contactless and cashless options are necessary to keep pace with customer demands. CurveMotion turned to industry experts
Vennersys, who have been providing integrated ticketing, retail and visitor management software to a wide variety of visitor attractions for over 25 years.

“Vennersys provide Ticketing and EPOS systems to a wide range of visitor attractions throughout the United Kingdom. Our customers include the illustrious historic house, Blenheim Palace, and Wales’ leading farm attraction, Folly Farm. In 2018 alone Blenheim Palace welcomed an astounding 906,000 visitors. Our customers are dealing with a large number of visitors who have complex demands. For example, in one day our customers process admission tickets, membership passes, retail and catering transactions, and managing event bookings. It is vital that we use reliable and sophisticated EPOS systems that can quickly and efficiently process different transactions. We’re very confident that we are supplying our customers with high quality hardware in the Oxhoo tills.” Lisa Bentham, Associate Operations Director, Vennersys.

In a busy customer focussed environment, with lots of children’s parties and large multi-party groups, any time lag could result in long waiting queues and delayed catering orders, so finding the right system, that was robust, efficient and user friendly was paramount.

“Our new Oxhoo tills don’t have a time lag. The tills have been easy to integrate with other pieces of equipment including our wristband and ticket printers and our card machine. Card transactions and contactless payments are becoming more and more popular so it is essential that our tills integrate well and can process continuous payments.” Tom Ogde, Chief Marketing Officer, Curve Motion

The proof, as they say, is in increased customer satisfaction and improved ticket sales as well.

“Our queuing time has definitely reduced since we installed the Oxhoo tills because they are so much faster and reliable than our previous hardware. We offer our customers a variety of printed vouchers such as admission tickets, skating lessons, gift vouchers and advance tickets for events. It’s crucial that our tills are reliable and have the capacity to endure multiple transactions across various departments in our business. The fact that our new Oxhoo tills are so speedy and reliable has led to an uplift in ticket sales and it has reduced time spent on administration.” Tom Ogde, Chief Marketing Officer, Curve Motion

Multi-channel functionality is an Oxhoo USP, as Dan Jenkins points out:

“Working with Curve Motion really let us showcase the Oxhoo system. It was easy to integrate with the unique aspects of the Curve Motion business, including printing bracelets. We were up an running very quickly and the impact that it has had on their ticket sales is a testament to the quality and reliability of our product.”

The mix of hospitality and retail across a single business is increasingly common. With Oxhoo, businesses can rely on quality, adaptability and a customer service team that is responsive.