We recently sat down with Iain Montgomery, Director at ICR Scotland to ask him what he thought of OXHOO, here’s what he had to say.
“We began working with OXHOO after being introduced to their product range at a time when we were actively seeking a more reliable hardware supplier. Our previous partner had struggled with stock availability during the COVID period, which made it difficult for us to meet our own commitments. From the outset, OXHOO made a strong impression by offering short lead times, dependable service, and a genuine willingness to support our business.
Of course, price is always a consideration. But for us, the most important factors are strong after-sales support and working with a supplier who takes full ownership when things go wrong. OXHOO’s ability to provide on-site hardware support was particularly important, given that many of our clients are based in remote and rural areas across Scotland and beyond.
What ultimately convinced us to choose OXHOO was the combination of competitive pricing, consistent product availability, and the reassurance of responsive, accountable support. One standout example was when three terminals at a remote site developed a recurring fault. Rather than deflecting responsibility, OXHOO sent an engineer directly to the location and replaced all three terminals at no cost. That level of service is what truly sets them apart.
Our experience working with OXHOO has been excellent. Orders are always fulfilled quickly and reliably – I honestly can’t recall ever being told something was out of stock. That kind of consistency allows us to deliver the same level of service to our own clients. Gareth and the rest of the workshop team have been especially helpful, offering clear, timely technical support whenever we’ve needed it.
In short, OXHOO has proven to be a professional, dependable partner who consistently delivers – exactly the kind of relationship we rely on in our line of work.“