by Sarah Appleby | Dec 10, 2025 | Insights
For all the negative headlines about its apparent demise, physical retail remains a cornerstone of the UK economy. According to Mintel, £7 out of every £10 spent in the retail sector in 2025 has gone through a store. And there have been encouraging signs from major...
by Sarah Appleby | Dec 3, 2025 | Insights
These are certainly interesting times in the world of ticketing. The UK government has just announced plans to ban the resale of tickets for profit, while ticketing sites StubHub and Viagogo have been caught up in a competition watchdog investigation over hidden...
by Sarah Appleby | Nov 10, 2025 | Insights
If you live in one of the UK’s larger cities, you may have come across the occasional box on wheels scurrying around the streets minding its own business, without any attendant human in control. Is it some oversized remote control toy? Is it someone’s self-driving...
by Sarah Appleby | Nov 6, 2025 | Insights
Screens are a pervasive presence in the modern world. They are the dominant interface between human and machine. And their importance can be read in the way that, as computerised devices continue to evolve, their designs become more and more about the screen. Where...
by Sarah Appleby | Nov 3, 2025 | Insights
Around the world, customer loyalty to particular brands and businesses is falling. According to market research from SAP Emarsys, the number of consumers who show ‘unwavering’ loyalty based on well-established relationships has dropped by 5% in the past year. More...
by Sarah Appleby | Oct 10, 2025 | Insights
The COVID-19 pandemic marked a turning point for self-service kiosks. As social distancing and contactless service became the order of the day, kiosks provided a ready-made solution. Automated self-service had been gaining traction in sectors like supermarkets...
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