The Quick Service Restaurant (QSR) sector has been the poster child of kiosk success. No other industry has seen as many kiosks deployed, and with such an impact on performance.  Yet for all that kiosks continue to be a central feature of the QSR landscape, one...

To a lot of people, making the perfect cup of coffee is an exact science. It demands precision in all elements, from the roasting temperature of the beans, to the size of the ground grains, to the temperature of the water and the length of the brew. It’s no surprise,...

Digital technology has been busy transforming the world we live in for the past 30 years and more. And right now, Artificial Intelligence (AI) is accelerating the pace of change like never before. In short, AI is empowering digital tech to be smarter, faster, more...

Cybercrime is on the rise across the retail and hospitality industries. Back in 2021, even as the retail sector was reeling from the COVID-19 pandemic, cyberattacks on retailers leapt 30% compared to before the pandemic. The number of large-scale data breaches...

Most technology gets labelled ‘smart’ these days. Digital, automated, connected, data-driven, powered by AI - smart can be shorthand for all of them. But it’s not just what goes into a technology that makes it smart. Just as important is how it’s used. Including how...

Hospitality can be a tough industry to work in. On your feet for long hours, places like restaurants and bars can be prone to intensely busy periods. Waiting staff in dine-in restaurants, or staff providing guest services in hotels, can clock up a lot of miles on the...

Kiosks are no longer the new kid on the block in retail and hospitality technology. But we still haven’t reached the end of the discovery phase exploring new applications and use cases for these wonderfully versatile devices.  You might associate self-service...

Businesses base their decisions about whether or not to adopt new technology on a broadly consistent set of criteria. Chief among them is the fundamental question of financial returns. No one knowingly spends more on a new investment than they realistically expect to...

Digital payment technology has come a long way. In the space of 20 years, chip-and-pin, contactless and mobile digital wallets have all had their turn shaking up consumer payments.  The result has been digital overtaking cash as the dominant mode of...

As a restaurant owner, you might feel you’ve got bigger fish to fry than worry about what operating system your POS runs on. It might not even be something you’ve ever thought about before.  If that’s the case, it’s likely because, for decades now, there hasn’t...

It’s often said that we’re wedded to our screens in the modern world. But screens aren’t the only interface available with our digital devices. AI voice assistants like Alexa and Siri are now mainstream technology. It’s estimated that there are more than 8 billion...

To most of us, the idea of being served a meal by a friendly-looking autonomous robot might sound like a fun and novel addition to the dine-in restaurant experience. And as demonstrated more than adequately by our own Keenon Dinerbotrange, the age of service...