It’s fair to say that self-service kiosks have changed the face of retail, hospitality and several other service industries. From the earliest automated ticketing booths and ATMs through to the explosion in supermarket self-checkout lanes and fast-food ordering...

From fast food restaurants to fashion boutiques, coffee chains to convenience stores, self-service kiosks are popping up everywhere. Their benefits are well established. They speed up service, cut queues, free up staff and empower customers, which doesn’t just lead to...

For many people, summer means one thing - festival season! And not just the millions of revellers that pack out major events like Glastonbury, Reading & Leeds, Download and Wireless. The festival scene has become a major industry in its own right. With close...

If you want to get a glimpse of the future of service robots, a good place to start is its older cousin, the industrial robotics sector. Most of the robots we now have providing table service in restaurants and relaying items back and forth to rooms in hotels are...

There is little argument that there’s been a shift in emphasis in point-of-sale (POS) purchases over the past decade. At one time, it was all about the physical tills and the supporting computer hardware needed to run them. Equipment specs and design were front of...

We recently sat down with Iain Montgomery, Director at ICR Scotland to ask him what he thought of OXHOO, here's what he had to say. "We began working with OXHOO after being introduced to their product range at a time when we were actively seeking a more reliable...

The Quick Service Restaurant (QSR) sector has been the poster child of kiosk success. No other industry has seen as many kiosks deployed, and with such an impact on performance.  Yet for all that kiosks continue to be a central feature of the QSR landscape, one...

To a lot of people, making the perfect cup of coffee is an exact science. It demands precision in all elements, from the roasting temperature of the beans, to the size of the ground grains, to the temperature of the water and the length of the brew. It’s no surprise,...

Digital technology has been busy transforming the world we live in for the past 30 years and more. And right now, Artificial Intelligence (AI) is accelerating the pace of change like never before. In short, AI is empowering digital tech to be smarter, faster, more...

Cybercrime is on the rise across the retail and hospitality industries. Back in 2021, even as the retail sector was reeling from the COVID-19 pandemic, cyberattacks on retailers leapt 30% compared to before the pandemic. The number of large-scale data breaches...

Most technology gets labelled ‘smart’ these days. Digital, automated, connected, data-driven, powered by AI - smart can be shorthand for all of them. But it’s not just what goes into a technology that makes it smart. Just as important is how it’s used. Including how...

Hospitality can be a tough industry to work in. On your feet for long hours, places like restaurants and bars can be prone to intensely busy periods. Waiting staff in dine-in restaurants, or staff providing guest services in hotels, can clock up a lot of miles on the...