For all the negative headlines about its apparent demise, physical retail remains a cornerstone of the UK economy. According to Mintel, £7 out of every £10 spent in the retail sector in 2025 has gone through a store. And there have been encouraging signs from major...

These are certainly interesting times in the world of ticketing. The UK government has just announced plans to ban the resale of tickets for profit, while ticketing sites StubHub and Viagogo have been caught up in a competition watchdog investigation over hidden...

If you live in one of the UK’s larger cities, you may have come across the occasional box on wheels scurrying around the streets minding its own business, without any attendant human in control. Is it some oversized remote control toy? Is it someone’s self-driving...

Screens are a pervasive presence in the modern world. They are the dominant interface between human and machine. And their importance can be read in the way that, as computerised devices continue to evolve, their designs become more and more about the screen. Where...

Around the world, customer loyalty to particular brands and businesses is falling. According to market research from SAP Emarsys, the number of consumers who show ‘unwavering’ loyalty based on well-established relationships has dropped by 5% in the past year. More...

The COVID-19 pandemic marked a turning point for self-service kiosks. As social distancing and contactless service became the order of the day, kiosks provided a ready-made solution.  Automated self-service had been gaining traction in sectors like supermarkets...

Hairdressers, beauty therapists, make-up artists, nail technicians - they all share one thing in common. They’re all experts at helping people ‘glow up’ how they look. But when it comes to business tech, this thriving retail sub-sector can feel overlooked. Often...

Artificial Intelligence (AI) is having a transformative impact on how businesses operate. And its influence is being felt in many different ways. From customer service to marketing, data analytics to process automation, AI is helping companies achieve previously...

Self-checkout kiosks have become ubiquitous across the UK grocery sector, with one notable exception. Although a near-universal presence in supermarkets, self-checkout is yet to have the same impact on convenience stores. The trajectory of self-checkout adoption in...

Something truly awe-inspiring took place at a trade show in Shanghai this month (July 2025). Service robot pioneers KEENON ROBOTICS, whose products you may be familiar with through our exclusive European distribution, rocked up at the World Artificial Intelligence...

Modern businesses are often at pains to say that what they do is not just about making money. They like to make a difference or provide a service or fulfil a mission beyond that. But let’s be honest. Making money is fundamental to business. Therefore, the...

In a recent survey, restaurant owners were asked what was driving their digital investment plans. The top answer by a distance, picked out by 61% of respondents, was ‘improving digital customer engagement.’ At first glance, this sounds pretty vague.  What...