INSIGHTS
Joining Up Hotel Operations the Smart Way
Most technology gets labelled ‘smart’ these days. Digital, automated, connected, data-driven, powered by AI - smart can be shorthand for all of them. But it’s not just what goes into a technology that makes it smart. Just as important is how it’s used. Including how...
5 Ways POS Tablets Make Life Easier for Hospitality Workers
Hospitality can be a tough industry to work in. On your feet for long hours, places like restaurants and bars can be prone to intensely busy periods. Waiting staff in dine-in restaurants, or staff providing guest services in hotels, can clock up a lot of miles on the...
Outdoor Kiosks and Where to Find Them (and How to Get the Most From Them!)
Kiosks are no longer the new kid on the block in retail and hospitality technology. But we still haven’t reached the end of the discovery phase exploring new applications and use cases for these wonderfully versatile devices. You might associate self-service...
Understanding Kiosk ROI: Beyond the Numbers
Businesses base their decisions about whether or not to adopt new technology on a broadly consistent set of criteria. Chief among them is the fundamental question of financial returns. No one knowingly spends more on a new investment than they realistically expect to...
How Soon Before Biometric Payments Are Commonplace?
Digital payment technology has come a long way. In the space of 20 years, chip-and-pin, contactless and mobile digital wallets have all had their turn shaking up consumer payments. The result has been digital overtaking cash as the dominant mode of...
Three Benefits of Android POS Systems for Restaurants
As a restaurant owner, you might feel you’ve got bigger fish to fry than worry about what operating system your POS runs on. It might not even be something you’ve ever thought about before. If that’s the case, it’s likely because, for decades now, there hasn’t...
5 Reasons the World Is Ready for Voice Controlled Self-Service
It’s often said that we’re wedded to our screens in the modern world. But screens aren’t the only interface available with our digital devices. AI voice assistants like Alexa and Siri are now mainstream technology. It’s estimated that there are more than 8 billion...
Why Robots Could Soon Be Cooking and Serving Your Restaurant Meal
To most of us, the idea of being served a meal by a friendly-looking autonomous robot might sound like a fun and novel addition to the dine-in restaurant experience. And as demonstrated more than adequately by our own Keenon Dinerbotrange, the age of service...
OXHOO joins IAGONA Group
The IAGONA Group Accelerates Its Growth with the Integration of OXHOO, a Designer of Point-of-Sale Terminals The IAGONA Group, a leader in digital solutions, takes a strategic leap forward with the merger of OXHOO, a designer and manufacturer of point-of-sale...
Will 2025 Be The Year Service Robots Get Smart?
Think of all the classic sci-fi depictions of robots, from the Star Wars androids to the unnervingly human main protagonist in Ex Machina. You’ll see a clear pattern of robotics going hand-in-hand with...
The Risks of Over-Relying on Self-Service
There’s little doubt that self-service technology has been a game-changer across retail, hospitality and beyond. From supermarkets to fast food restaurants, hotel receptions to ticketing halls, kiosks are widely praised for their ability to cut queues, reduce wait...
Omnichannel Ordering: Exploring 2025’s Hottest Hospitality POS Trend
According to a recent survey, more than half (55%) of restaurant owners are considering a POS system upgrade in 2025. What’s remarkable about this finding, however, is the level of consensus about what businesses want to achieve with their investments. 100% of...